I did have a tech scheduled to come to the house originally. The tech looked at our node remotely, determined it was over saturated, told us there was nothing they would be able to do, and canceled our service call.
In the end, it appears more like Cox' infrastructure simply is not properly capable of handling the existing demand given this scenario. Scoping and planning for disaster recovery scenarios is done as standard practice in the tech industry, it just feels as if Cox may have not planned appropriately. Either way, we're getting nowhere near the service we are "suggested" to get and it stings even more because we "pay" for the unlimited download caps...
Well, I had another bad day today dropping the connection many times, so I think the Cox tech visit did not really help after all. When he was here, I asked the service guy and he said he thinks they are at 90% capacity in our area, but I tend to agree with you: they are at 110% like airlines overbooking! And my problems really started when we began working from home, so it figures. Good luck with your case!
