Forum Discussion
EricaW
5 years agoFormer Moderator
Hi SnpynAZ,
That is an uncomfortable position to be in. We'd be glad to review matters for you. There may be an update we can offer. Please take a moment to email cox.help@cox.com with the complete address and your account name for support.
Erica
Cox Support Forums Moderator
That is an uncomfortable position to be in. We'd be glad to review matters for you. There may be an update we can offer. Please take a moment to email cox.help@cox.com with the complete address and your account name for support.
Erica
Cox Support Forums Moderator
- SnpynAZ5 years agoNew Contributor III
Thank you Erica. I will do just that. Is there anything in particular I should reference in my email to point to this discussion?
- QQless5 years agoNew Contributor II
When they say they are glad to review your account that’s exactly what they mean just review it nothing will get fixed and no refund will be provided oh they will tell you that there will be an automatic adjustment you’ll be lucky to get a dollar or two back. The truth of the matter is their Internet system is not capable of handling this many people on at one time but their system is capable of taking your money every month or they will disconnect you good luck and stay safe.
- Allan5 years agoModerator@SnpynAZ, You can copy the information into the email or you can add the link to this forum. -Allan, Cox Support Forums moderator.
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