Forum Discussion

melissa_martin's avatar
melissa_martin
New Contributor III
5 years ago

Here we go again, again Las vegas

Internet down since 11am . High packet loss across the board. Getting 80 percent p/l to 192.168.0.1 when I ping anything outside of here, cox.com, google.com etc. But when i ping 192.168.0.1 itself pings are fine no p/l . I just got my internet back after being down for 3 weeks. Please help. Modems been restarted tech is scheduled. How does my signal look? Help. Help

 Help. Were worthless here without our internet. The kids are crying and  lost! Help :) 

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Melissa,

    We will want to keep your appointment reserved for a technician to ascertain the cause of the service issues. You can view the Gateway's DS and US levels by connecting to the Gateway and typing 192.168.0.1 within the address bar of your browser and hit enter. Enter your Admin and password to access Gateway > Connection > Cox Network. There you can view the DS and US frequency, SNR, and Power levels.

    Dustin
    Cox Forum Support Moderator