Help logging me in to panoramic Wi-Fi
I have an Arris model TG 1682 g Wi-Fi router I cannot connect to the panoramic Wi-Fi app it appears to log in and then loops me back to the login page repeatedly
Help please
Forum Discussion
I have the same problem. After spending hours on live chat last night with someone who tried to tell me I couldn't access my router to change passwords because there was an outage in my area. I was chatting via the cox connection. Absolute no help tech support. So I finally figureout what app he was talking about in the chat and then when I tried to log in I am going in circles. What a waste of time. Meanwhile my wifi is being pirated and I am consuming data at rates that are not humanly possible and getting charged for overage but I have no way to control my own router.
Hi kwbtech. We would like to look into this for you. Please email us at cox.help@cox.com for support.
How did someone get your password anyway? Did someone share it? No point changing it without knowing how it was compromised to start with.
Do you have the same gateway?
Either way, you don't need the app to change the wifi password. Just login locally at 192.168.0.1 > User;admin password;password(unless changed) > Connection > Wifi > Click edit next to each wifi network and change the password.
PS. NEVER use chat. They are outsourced overseas, know very little technically, and are forced to follow a script. You are better off contacting Cox through one of the methods in the welcome post or by calling them. If Tier 1 can't help, ask for Tier 2/CAG.
Try from a different phone
Hi, there. I'm so sorry for the issues with the Panoramic app. I want to help. Have you uninstalled and reinstalled the app? Also, are you able to install it on a second phone as a test?
