Help logging me in to panoramic Wi-Fi

I have the same problem. After spending hours on live chat last night with someone who tried to tell me I couldn't access my router to change passwords because there was an outage in my area. I was chatting via the cox connection. Absolute no help tech support. So I finally figureout what app he was talking about in the chat and then when I tried to log in I am going in circles. What a waste of time. Meanwhile my wifi is being pirated and I am consuming data at rates that are not humanly possible and getting charged for overage but I have no way to control my own router.