Forum Discussion

1221's avatar
1221
New Contributor II
4 years ago

Has anyone received the emergency broadband benefit?

Although I qualify through a Pell Grant, and the government approved me in about ten seconds, Cox won't sign me up. The third party site called id.me is a waste of time and rejected me for my name not matching my id, which is not true, my name matches my id perfectly.

I reported the situation to the FCC but if anyone knows how to actually get things to go through please let me know.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    Hello 1221,

    For questions regarding your status or the process of ID.me, you can contact ID.me from the link provided below.

    https://help.id.me/hc/en-us

    Refer to the Assistance Guide on the ID.me website or submit an ID.me support request.

    Allan
    Cox Support Forum Moderator
  • Sam92122's avatar
    Sam92122
    New Contributor
    4 years ago

    Yeah I received it once and now being told that I'm getting it somewhere else. I've lived in the same place for 4 years. Just got off chat with a agent who left me on hold only to give me an 877 number that of course you can't reach anyone. I wasn't even worried about it until they offered if. Don't make *** up now.