My Giga blast was installed in early February. A hard wired connection was getting 940 up and 940 down , as advertised.
My wireless speeds were roughly 500 up , 500 down.
Then Covid 19 hit and suddenly my speeds dropped to wired 300up, 300 down..... Wireless, 100 up and 100 or less down.
I called Complete Care , which I subscribe to , and they switched me to tech support. Another issue I don't understand , since I pay extra for that supposed service.
Tech support tested my equipment and they were not able to read it. They made an appointment for a technician to come to my house and possibly change my modem.
The tech came , but would not come in the house and asked me me if I knew how to change out the modem, and he would walk me through it. Normally that would have not been an issue, but the location of the modem is in a closet where the smart box is located. The router is right next to it. It would have been a very tedious task to get to it . It would not have been easy. When I described the location of the equipment , the tech advised me not to tackle it because if I cut the fiber by mistake , I would be without internet completely. Since then there has been no improvement in my speeds and some days they clock much worse than others.
Once again I called tech support a couple of weeks ago and they switched me to the Giga blast department. They informed me that they are still not doing in house calls , and that speeds would eventually come back when Bandwidth demand drops. I find this to be a lot of BS, since they are advertising new specials and giga blast speeds all over TV.
The point here is, that I am sure Cox services PREFERENTIAL customers and PREFERENTIAL installs, but will not service the average customer .
I have a two year contract with Cox , and they can be sure I will not renew that contract if this issue is not resolved soon.