GigaBlast Speed
My Giga blast was installed in early February. A hard wired connection was getting 940 up and 940 down , as advertised.
My wireless speeds were roughly 500 up , 500 down.
Then Covid 19 hit and su...
Forum Discussion
EFT1, the forums are for technical assistance via the expertise and assistance of the forum community. They cannot assist you with this issue.
I am sorry to hear that you are experiencing any speed issues with the Gigablast service. We do not provide preferential service. Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house.
I truly regret the inconvenience, however, once the techs are able to enter the homes we can get to the equipment. You can call and make an appointment for a future date. The Techs and our Dispatch Team will be able to assist you in-home when the restrictions are lifted.
Thank you,
Mike J.
Cox Support Forums Moderator
I am sorry to hear that you are experiencing any speed issues with the Gigablast service. We do not provide preferential service. Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house.
I truly regret the inconvenience, however, once the techs are able to enter the homes we can get to the equipment. You can call and make an appointment for a future date. The Techs and our Dispatch Team will be able to assist you in-home when the restrictions are lifted.
Thank you,
Mike J.
Cox Support Forums Moderator
With all due respect, I disagree with you. It seems like these forums relate to many other issues , and most seem to be technical issues with Cox services. The question is : If Cox is not coming into people's homes to do installs or service calls, why are they advertising ? In many homes and businesses, it would require a technician to access the property . I suggest that Cox re-think their policies, since I have had other services that required in home access and have had no problem with them coming in the house. Further, Century Link has not had the same issues with their speeds. I have friends that have Century Links Fiber , and they have not had a slow down in their speeds.
