Gigablast for $160/month? Getting basic package speeds.
I am paying 160/month for what I thought was supposed to be fast, reliable internet as I work from home very frequently, even pre-pandemic. Cannot remember when the last tech came out, but there were obviously issues because when they left there were wires all over my back yard.
The tech came back in and said he noticed some issues, but all he really ended up doing was putting a silver connector between the coax cable and the modem. Not even sure what it is, some sort of booster or something? Didn’t get an explanation, but nonetheless our connection has continued to degrade and I’m sitting here paying 160 thinking that maybe someday I’ll get something more than a temporary “bandaid” fix.
I know how to troubleshoot the equipment, I worked as a tech support rep for Cox years ago. I also know that with gigablast, I’ll probably never reach that gig mark, but I shouldn’t be getting 20 Mbps from an iPhone 30 feet from my panoramic WiFi modem.
I’ve had services with Cox in the past that have been pretty reliable. I lived in a densely populated area here in Omaha, NE for quite a while and I was happy with the 300 Mbps I was paying for. The only difference now is that I am paying $160/month and only getting the benefits of their slowest internet package, maybe tier 2 on a good day.
what are my options here? Is this more infrastructure related? Is it time to maybe upgrade your equipment in this neighborhood instead of coming out and putting bandaids on everything then charging me for truck rolls? I’m extremely close to taking the modem back and going elsewhere for something I can actually count on. Calling in tomorrow to talk with someone about getting credits on my bill for the last x amount of months since the last tech “fixed” it. I should be getting back the difference between the cost of gigablast and the cost of the speeds I’m actually getting.
Forgive my frustration, but I’ve paid over $1600 in the last 10 months only to continue to be disappointed. Need a legitimate solution to this issue or I’m out.