I have been experiencing slow speeds too!! I pay $160 a month too for months now since September it has been super slow and intermittently loses connection then comes back online. The attempts to fix the speed does no good. I pay for customer care for nothing. If I have to upgrade to a panoramic modem I shouldn't have to - Jazon states he has been experiencing slow speeds too.
Cox what do think about this? because this it's not the first time I have read customers getting slower speeds. Do you do any quality control on ur services throughout Vegas to make sure the lines are in good condition to run these speeds? What kind of business misleads us customers to believe we have faster speeds pay a premium for it and get speeds for a cheaper plan?
Yes the techs did that too but no change. My modem is from Cox but it states its not compatiable. I recently exhanged it to for a new modem same model. There isn't very many choices that have voice and uae gigablast. I pay for customer care, couldn't a tech check my lines outside? I'm at work a lot and don't have a whole lot of time. I think you should talk to your managment team about this issue happening amongst us here having the same issue. With Covid and all the support is needed and needs to be considerate of these rough times. Thank you.
