Forum Discussion

Patlock's avatar
Patlock
New Contributor II
5 years ago

Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona

I have been troubleshooting this issue for two months now but it has not gained any traction. I have tried calling in multiple times but can never get past a level 1 support analyst. I have replaced ...
bad service
connection issues
Cox
packet loss
BenS1's avatar
BenS1
Former Moderator
Hi Patlock,

Are you able to post the full traceroute that you ran? If you want more in-depth assistance you may want to send us an email at cox.help@cox.com with your full name and address. That way we can take a closer look at your modem.


Ben S.
Cox Support Forums Moderator
Patlock's avatar
Patlock
New Contributor II
5 years ago

I will send the full traceroute via email to cox.help@cox.com. Thank you for the reply