Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona
I have been troubleshooting this issue for two months now but it has not gained any traction. I have tried calling in multiple times but can never get past a level 1 support analyst. I have replaced my modem hoping that would make a difference but it is not.
I have performed traceroutes to confirm that the issue seems to be with a cox router - 5 201 ms 58 ms 48 ms langbprj01-ae1.rd.la.cox.net [22.214.171.124].
Been a customer for a very long time and pretty frustrated that it is impacting my work and other activities.
A couple weeks ago some cox trucks were working in this neighborhood and the issues subsided for a few days. But after that it has come back once again.
I would really like to get on the phone with a support engineer that can actually help me out.