Any way to remedy this? I've had 4 technicians out and they fixed the tap and a port on the tap. The issue still persists and like clockwork I am seeing 200ms to google.com and 30% packetloss around 5pm every day (weekdays are usually worse). Getting 1-5% PL throughout every day. Makes some activities impossible.
Could it be something in the neighborhood or an issue with one of the nodes. I have seen 20+ cox trucks in this area over the last few weeks so I am assuming there are numerous problems going on.
Any way to get a L2 or L3 tech to actually diagnose the problem? I have been a customer for a really long time.
Patlock...where in Mesa are you? We were having consistent issues late October thru November)Power and McDowell area). Tech reran cable line, replaced a splitter that was in node for no reason. Minor hardware stuff. Still had issues after that work. Then they replaced a board in street node early this month. It's been better.
We were experiencing similar outages like clockwork at 6 PM and often around 9 AM. Was a pain and it became predictable.
Cox has upgrade issues they are dealing with, which was acknowledged one day by a rep in Fla. I spoke with.
I have an old Arris Surfboard modem. Works fine. Always has...It's on their end.
I will send the full traceroute via email to cox.help@cox.com. Thank you for the reply
