Getting 3% of my subscribed speed

To follow up for any future customers, find a different internet service provider! But, Cox has emailed me a few times after posting this. None of the people who contacted me were qualified, capable, or willing to resolve the issue. They were simply replying to me to check a box that someone followed up. Just like the comments on this post.

Additionally, I paid for the Cox preferred package which gives you the ability to schedule technician visits. These technicians have no idea what they are doing. This is based out of the 3 visits we had from technicians two of them were countering what the previous had said was the issue and how to fix. Avoid paying for this extra package as it does nothing. One tech even had the "bright" idea to create a new hole in the wall to run a new coax line, that did not fix anything at all. 

Truly, find a better internet service provider. I pay for 1000 Mbps and I get constantly 15 Mbps. That is outrageous and is not providing services sold. I've got a huge issue with that and will be looking for a credit or legal action.