Frequent Packet Loss
I've contacted chat support 6 times now with no fix.
House sporadically sees high packetloss even when there is no "area outtage" alert for my neighborhood in the Cox portal. Modem shows a crazy...
Forum Discussion
Update on this,
I got a service rep out to the house. They immediately pointed out that the Cox lines from the tap to the box on the house, and from that box to the hole in the wall were terribly weathered. After he replaced the cables, the problems persisted. He also ruled out all hardware on my side and dropped a bunch of jargon claiming that the problem was at the tap and is going to put in a ticket to engineering to check/replace that tap.
Hi @ Michael_mitch,
After checking on your network, there is an open ticket, and our engineers are aware of the issue on the network in your area. This can have an impact (intermittent, slow, or no connection) on your services during certain parts of the day. Our teams are still working diligently to get stable service back to your area. Thank you for your patience.
Ben S.
Cox Support Forums Moderator
After checking on your network, there is an open ticket, and our engineers are aware of the issue on the network in your area. This can have an impact (intermittent, slow, or no connection) on your services during certain parts of the day. Our teams are still working diligently to get stable service back to your area. Thank you for your patience.
Ben S.
Cox Support Forums Moderator
i believe i have this same issue. what do i need to post in order for you to check?
- Hello,
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
