Fire tier 1 support and Flag FCC.
I know there a lot of upset customers, and tier 1 support telling you to reset your modem or doing it remotely then saying all is well. Only to have the problem return. Either COX over sold a node or signal amps are going out. If your the customer that has loose coaxial connections then yeah you deserve to be charge a tech fee of 75 or more. But if it's no that simple then you need to have your voice heard by alerting the Fcc about COX robbing the customer at this link consumercomplaints.fcc.gov/.../en-us