Fire tier 1 support and Flag FCC.
I know there a lot of upset customers, and tier 1 support telling you to reset your modem or doing it remotely then saying all is well. Only to have the problem return. Either COX over sold a node or...
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Yes when it's a qualified tech! Cox has contracted third party companies who don't even use proper meters to diagnose problems. When problems are intermittent like time or temperature based when amps stop functioning at night when temperature drops. Also tier techs buy off the tickets like they fix big problems, that leaves customers having to call back. I've personally experienced all these situations. Cox needs to own there faults and fix em. Customers need to pay there bills that's how this works if there is a problem Cox should fix em or give free service them they can give customers the run around all they want with there remote modem resets lol.
Most electronics work better when the temperature drops. However, techs can request a 24 hour log/testing be done on a line, and see if overnight there are issues. It could be ingress coming from something happening overnight that isn't happening during the day, like a ham radio operator talking to their friend at 2 in the morning.
