Forum Discussion

Cherie_69Arruda's avatar
New Contributor
2 years ago

Federal Assistance program approved and I still don't know what Cox is doing with my account

I'm approved for lifeline and truconnet and other types of assistance because I'm disabled I spoke the Cox and they don't say nothing I got everything from the federal government confirmation numbers and whatever else that show was that I'm approved and every time I try to talk to pop you'll find out when you see your bill go down and it's been months

2 Replies

  • Hi Cherie,

    We want help. Please contact us on Facebook or Twitter @coxhelp for assistance. You may also reach out to us through our online Chat:

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • Make sure that you have also applied through our website at

    Being qualified/approved doesn't mean that you have fully applied for the benefit. If you need further assistance after applying, email our team at for further support.

    Cox Support Forum Moderator