Forum Discussion

jrdn's avatar
jrdn
New Contributor II
7 years ago

Extreme Packet Loss Recently

Me, and many others have been receiving excessive packet loss in Fortnite servers located in US-West which I believe is hosted on Amazon EC2.

I've contacted Gigablast multiple times and they are of no help.  I've tried two different modems and two different computers and problem exists.  There are tones of other people experiencing this same issue.  There are also issues people are having regarding packet loss on Netflix services (which are also hosted on Amazon?) . So I'm not sure if something routing related has happened with Cox & Amazon EC2 West

Here's a forum post with many people in my location with this issue (https://www.epicgames.com/fortnite/forums/bug-reports/battle-royale-aa/681327-fortnite-packet-loss-and-ping-lag-spikes-as-of-recently-9-04-2018)

A recap of it all is:

- This is a recent issue in NA-West on Cox Communications (mostly Southern CA / San Diego)
- If we switch to NA-East, packet loss goes away (but high pings)
- It's intermittent, meaning, most games have excessive packet loss, but sometimes some servers give 0.
- It's not hardware related. I tested two computers, two modems (directly connected) and the problem still exists.
- Last night around 11 PM PST, I was consistently getting lower to no packet loss, so the issue seems to be 5pm-10/11pm PST.
- Internet speed tests show 1gbps down / 30mbps up, low Fortnite ping, but 30-50% packet loss constantly.

I ran packet tests for 20 minutes while I was experiencing this issue on ~20 other IP/Websites and received no packet loss on any of them (besides google.com).

 

Please look into this and help the community!  Thanks

Gigablast
internet
  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
    Hi Jrdn, we are looking into this. Please provide a trace route to the Fornite/AWS server and post it here so that we can relay it to our network operations team. Thanks!

    Brian
    Cox Support Forum Moderator
    • jrdn's avatar
      jrdn
      New Contributor II
      7 years ago

      brianm Here are 3 trace routes for various locations:

      1. tracert 52.42.109.244

      Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.244]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.1.1
      2 9 ms 5 ms 7 ms 10.162.0.1
      3 7 ms 8 ms 7 ms 68.6.14.76
      4 7 ms 7 ms 8 ms 100.120.108.6
      5 13 ms 12 ms 13 ms 68.1.1.167
      6 11 ms 11 ms 12 ms ip70-167-151-90.at.at.cox.net [70.167.151.90]
      7 14 ms 31 ms 21 ms 54.239.102.20
      8 12 ms 11 ms 12 ms 54.239.102.27
      9 37 ms 45 ms 37 ms 54.239.42.120
      10 * * * Request timed out.
      11 61 ms 72 ms 47 ms 52.93.12.124
      12 36 ms 36 ms 35 ms 52.93.12.111
      13 39 ms 37 ms 39 ms 52.93.12.182
      14 38 ms 36 ms 36 ms 52.93.12.209
      15 61 ms 37 ms 38 ms 52.93.15.217
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

      2. tracert 52.15.247.160

      Tracing route to ec2-52-15-247-160.us-east-2.compute.amazonaws.com [52.15.247.160]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.1.1
      2 9 ms 6 ms 7 ms 10.162.0.1
      3 6 ms 8 ms 9 ms 68.6.14.78
      4 7 ms 8 ms 8 ms 100.120.108.8
      5 37 ms 37 ms 36 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
      6 38 ms 40 ms 39 ms 72.21.221.204
      7 93 ms 88 ms 103 ms 176.32.125.200
      8 79 ms 89 ms 77 ms 176.32.125.243
      9 * * * Request timed out.
      10 76 ms 81 ms 79 ms 178.236.3.187
      11 77 ms 79 ms 98 ms 52.93.128.186
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 83 ms 86 ms 85 ms 52.95.1.150
      16 76 ms 76 ms 77 ms 52.95.1.161
      17 82 ms 83 ms 79 ms 52.95.1.244
      18 77 ms 78 ms 77 ms 52.95.1.225
      19 77 ms 77 ms 76 ms 52.95.3.138
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

      3. tracert ec2-54-70-204-128.us-west-2.compute.amazonaws.com

      Tracing route to ec2-54-70-204-128.us-west-2.compute.amazonaws.com [54.70.204.128]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.1.1
      2 8 ms 8 ms 8 ms 10.162.0.1
      3 8 ms 7 ms 13 ms 68.6.14.76
      4 7 ms 7 ms 21 ms 100.120.108.6
      5 12 ms 12 ms 11 ms 68.1.1.167
      6 12 ms 11 ms 13 ms ip70-167-151-90.at.at.cox.net [70.167.151.90]
      7 * 43 ms 29 ms 54.239.102.56
      8 12 ms 10 ms 12 ms 54.239.102.63
      9 36 ms 37 ms 36 ms 54.239.42.120
      10 * * * Request timed out.
      11 54 ms 54 ms 54 ms 52.93.12.88
      12 35 ms 38 ms 41 ms 52.93.12.75
      13 38 ms 48 ms 39 ms 52.93.12.182
      14 56 ms 53 ms * 52.93.12.203
      15 37 ms 35 ms 39 ms 52.93.240.51
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Jrdn, thanks for posting these. Your results seem to follow normal ICMP prioritization protocols. The timeouts once the traceroute reaches the AWS server are expected. Amazon Web Services servers don't return ping requests; they block ICMP packets for network security reasons. We request trace routes because we're looking for issues along the path to the AWS server that may indicate an issue on the Cox network. Our investigation is ongoing. -Becky, Cox Support Forums Moderator
  • Tikerz's avatar
    Tikerz
    New Contributor II
    7 years ago

    same issue.  Severe packet loss to ae-1-51.ear1.LosAngeles6.Level3.net and lag-103.bear2.Phoenix1.Level3.net

  • JoshieA's avatar
    JoshieA
    New Contributor II
    7 years ago

    Im having the exact same issues......

    defeats the purpose of buying the "Ultimate Internet Service"...... LOL

    • JoshieA's avatar
      JoshieA
      New Contributor II
      7 years ago

      C:\Users\Joshie>tracert 52.42.109.244

      Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.244]
      over a maximum of 30 hops:

      1 28 ms 1 ms 3 ms 192.168.0.1
      2 25 ms 18 ms 20 ms 10.151.0.1
      3 14 ms 19 ms 20 ms 68.6.14.100
      4 25 ms 28 ms 28 ms 100.120.108.12
      5 23 ms 25 ms 31 ms 68.1.1.167
      6 * * 46 ms 52.95.218.216
      7 48 ms 53 ms 58 ms 54.239.102.54
      8 55 ms 59 ms 48 ms 54.239.102.63
      9 73 ms 66 ms 90 ms 54.239.42.122
      10 * * * Request timed out.
      11 63 ms * 65 ms 52.93.12.52
      12 69 ms 78 ms 70 ms 52.93.12.35
      13 108 ms 108 ms 67 ms 52.93.12.106
      14 66 ms 68 ms 68 ms 52.93.12.137
      15 66 ms 68 ms * 52.93.15.223
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.