ContributionsMost RecentMost LikesSolutionsRe: Billing Hi Mandisa4, Our forums are not for discussing billing details. If you need assistance in reviewing your bill, feel free to email our team at cox.help@cox.com with your name, home address and your question. Re: Credit for outrage? Hi there, we would be happy to review your account for a credit related to an outage. Please email us at cox.help@cox.com with your first/last name and home address. Re: Account number You can login at cox.com or the cox app and follow the steps listed here https://www.cox.com/residential/support/accessing-your-bill-online.html Re: Senior 😕 Hi Jeannetay, Our forums are made for members to discuss technical/service issues, not billing-specific concerns. Just to let you know, we do not currently offer any new applicants for a senior discount, only ones that have already been Grandfathered in before September 2024. You may possibly be referring to the ConnectAssist program that is $30.00 per month for those that would qualify. You would need to apply here https://www.cox.com/residential/internet/low-cost-internet-plans.html Re: PW8 Upgrade You can still split the 2.4/5ghz networks through the Panoramic Wifi app following these steps (https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html). On step 5 enable split bands. Re: Internet If there is not an outage, there may be a signal issue that we need to investigate. Please email us at cox.help@cox.com with a link to this thread along with your first/last name and home address. Re: A fantastic employee We're happy to hear about the great customer service that Bianca provided for you. We will forward this information to Bianca and her supervisor! Re: Mr. Hi there, The forums are not intended to discuss account-specific concerns. Please reach out to us at cox.help@cox.com for account support. Re: Unlimited plan Please email our team at cox.help@cox.com to discuss billing issues. Re: When did pause and rewinds on live TV stop happening? There have not been any changes that we are aware of, if you are subscribing to dvr service that should definitely work. I would try a manual reboot by unplugging the power first to see if that makes any difference and if still experiencing trouble, email us at cox.help@cox.com to take a closer look.