Last 4 nights we lose connection for a few minutes up to an hour or so then it comes back. Every time I check cox page it claims no problems. Then I tell it to reset modem, then it says can't do it and to manually reset. Once done it drops again a few minutes later.
What model modem/router do you have and does the light(s) change on them when the problem happens? Anything new or strange happen 4 nights ago when the problem started?
qhunter01
Welcome to the Cox Community Forums! I'm sorry to hear you have been experiencing impacts over the last four nights. I know how much I depend on my own connection, and how frustrating this would be if what you've described happened to me.
I am also curious to know if the lights on your modem change. Having trouble when there is no alert in the Cox app usually means the issue is isolated and we would need to take a look at your connection remotely to try to determine what might be going on. I tried to locate your account using your forums credentials but was unsuccessful so I'm unable to review your account or connection. If you have a spare coaxial cable you could try swapping out the wire that connects your modem to the cable outlet at the wall.
If normal troubleshooting does not resolve the issue I recommend contacting us on Twitter/X at @CoxHelp, visit us on Facebook, or by emailing cox.help@cox.com to share your account info (full name, complete street address with city and state, and a description of the trouble), as this info should not be shared in a public forum. Please include a link to your post in your message.
I used to have the same problem around 3am every morning. I was told by Cox that they do updates every morning which causes the modem to reset which makes the Internet go out. So I would lose connection for the next 15 minutes or so. Not sure why but it doesn't seem to happen anymore.
