Forum Discussion

John2222's avatar
John2222
Contributor II
5 years ago

Emails to me from rice.edu being rejected. AUP#CXBL error 554 5.0.0

I recently discovered that all emails sent from zzzzz@rice.edu are NOT getting to my Cox email account (xxxxx@cox.net) and also same problems to another email (yyyyy@cox.net) are also being rejected. SEE EMAIL error messages below:

----- The following addresses had permanent fatal errors -----
<xxxxx@cox.net>
(reason: 554 cxr-ibgw-6005a.stratus.cloudmark.com cmsmtp 148.163.153.244 blocked. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXBL)

----- Transcript of session follows -----
... while talking to cxr.mx.a.cloudfilter.net.:
<<< 554 cxr-ibgw-6005a.stratus.cloudmark.com cmsmtp 148.163.153.244 blocked. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXBL
554 5.0.0 Service unavailable

I can't believe that all emails from Rice University (rice.edu) are being blocked.

How do I resolve this?

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    blocked or in website spam folder?

    every time i come to the forum i also check webmail & generally find 3-12 items in spam folder & not all are from questionable senders.

    • John2222's avatar
      John2222
      Contributor II
      5 years ago

      blocked.  The other person sending the original email gets 554 ... bounce back / reject email.

      I have emailed details to unblock.request@cox.net and to support@coxmail.net but have not received a reply from either one.  Any idea how long it takes for them to respond?

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi John2222, due to the high volume of emails received, a personal response is not provided to each report. Please do not interpret a lack of response as a lack of action. Our strict compliance with our privacy policies and applicable legal requirements prevent us from revealing any personally identifiable information about a customer without proper legal documentation.

        Similarly, we cannot disclose any specific action taken against a customer as a result of an abuse complaint.

        Lastly, Cox Abuse can only take action against the abuse that originates from its own network. -Kevin M. Cox Support Forum Moderator