Forum Discussion

John2222's avatar
John2222
Contributor
4 years ago

Emails to me from rice.edu being rejected. AUP#CXBL error 554 5.0.0

I recently discovered that all emails sent from zzzzz@rice.edu are NOT getting to my Cox email account (xxxxx@cox.net) and also same problems to another email (yyyyy@cox.net) are also being rejected....
bearone2's avatar
bearone2
Contributor III
4 years ago

blocked or in website spam folder?

every time i come to the forum i also check webmail & generally find 3-12 items in spam folder & not all are from questionable senders.

  • John2222's avatar
    John2222
    Contributor
    4 years ago

    blocked.  The other person sending the original email gets 554 ... bounce back / reject email.

    I have emailed details to unblock.request@cox.net and to support@coxmail.net but have not received a reply from either one.  Any idea how long it takes for them to respond?

    • KevinM2's avatar
      KevinM2
      Former Moderator
      4 years ago
      Hi John2222, due to the high volume of emails received, a personal response is not provided to each report. Please do not interpret a lack of response as a lack of action. Our strict compliance with our privacy policies and applicable legal requirements prevent us from revealing any personally identifiable information about a customer without proper legal documentation.

      Similarly, we cannot disclose any specific action taken against a customer as a result of an abuse complaint.

      Lastly, Cox Abuse can only take action against the abuse that originates from its own network. -Kevin M. Cox Support Forum Moderator