Forum Discussion

sph's avatar
sph
New Contributor III
6 years ago
Solved

Email Client No Longer Able to Receive Emails?

So I'll add to the posted email issue posts... as of yesterday my email client can no longer receive emails.  I can send all day long, but cannot receive... see linked error images.  Anyone have any ...
  • sph's avatar
    sph
    5 years ago

    ended up having to install an alternate email client that supports cox's new security protocols... back to being able send AND receive emails...

    (and again cox, thanks for ZERO notice of this change being implemented!) - essentially rendering obsolete many of their customer's email clients with nary a word of warning...

Swamper's avatar
Swamper
New Contributor III

I am another one. My email client connections are refused by the Cox server so I can no longer receive Cox email. It wern't broke but Cox fixed it anyway. WHY FIX IT IF IT AIN'T BROKE?

sph's avatar
sph
New Contributor III
6 years ago
WHY FIX IT IF IT AIN'T BROKE?

Off topic, but when it comes to computer software, in many cases forced obsolescence imo... often done under the guise of benefiting the marketplace... makes one upgrade (buy) new software, stimulates the economy (at least for software companies ;-) + legacy = headache for providers due to software cos. no longer providing updates.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    ...and to force more traffic onto your website.  Customers can't see your trinkets and bobbles in an email client.

  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Sph. Are you getting an error? To further troubleshoot your issue, please send this link along with your complete address, name on the account and the email address you are having issues with to cox.help@cox.com and we will glad to help. Thanks, Lisa - Cox Support Forums Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      Also include a fully functional email address of another provider so Cox can communicate with you.

    • sph's avatar
      sph
      New Contributor III
      6 years ago
      Hi Sph. Are you getting an error?

      Yes. See reply to Kevin M. I posted yesterday.... (and OP for error messages)

      Thanks for your reply Kevin M. Yes, created and tested new client email account(s) matching cox settings for incoming and outgoing and reset passwords, both to same error result as OP.

      As for troubleshooting offline, let's troubleshoot here why since 4/26 I have been unable to receive email, but still able to send email successfully (see OP) so others may possibly benefit from discussion.  Thank you.

      • sph's avatar
        sph
        New Contributor III
        5 years ago

        ended up having to install an alternate email client that supports cox's new security protocols... back to being able send AND receive emails...

        (and again cox, thanks for ZERO notice of this change being implemented!) - essentially rendering obsolete many of their customer's email clients with nary a word of warning...