Forum Discussion

sph's avatar
sph
New Contributor III
6 years ago

Email Client No Longer Able to Receive Emails?

So I'll add to the posted email issue posts... as of yesterday my email client can no longer receive emails.  I can send all day long, but cannot receive... see linked error images.  Anyone have any ...
  • sph's avatar
    sph
    6 years ago

    ended up having to install an alternate email client that supports cox's new security protocols... back to being able send AND receive emails...

    (and again cox, thanks for ZERO notice of this change being implemented!) - essentially rendering obsolete many of their customer's email clients with nary a word of warning...

Swamper's avatar
Swamper
New Contributor III
6 years ago

I am another one. My email client connections are refused by the Cox server so I can no longer receive Cox email. It wern't broke but Cox fixed it anyway. WHY FIX IT IF IT AIN'T BROKE?

  • sph's avatar
    sph
    New Contributor III
    6 years ago
    WHY FIX IT IF IT AIN'T BROKE?

    Off topic, but when it comes to computer software, in many cases forced obsolescence imo... often done under the guise of benefiting the marketplace... makes one upgrade (buy) new software, stimulates the economy (at least for software companies ;-) + legacy = headache for providers due to software cos. no longer providing updates.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      ...and to force more traffic onto your website.  Customers can't see your trinkets and bobbles in an email client.

    • LisaH's avatar
      LisaH
      Moderator
      6 years ago
      Hi Sph. Are you getting an error? To further troubleshoot your issue, please send this link along with your complete address, name on the account and the email address you are having issues with to cox.help@cox.com and we will glad to help. Thanks, Lisa - Cox Support Forums Moderator
      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        Also include a fully functional email address of another provider so Cox can communicate with you.