EBB Program ( yes I wil spell it correctly )
Has anyone received this EBB benefit yet? I've gotten 4 mails from the gov. telling me I was approved, the first on May 17. Yes, I did the ID.ME and everything else I was required to do. Going on my third billing cycle since I applied and still nothing.
When I call Cox, no one has a clue what's going on. There is not supervisor with any knowledge of the program either. They then give you the number to call the government. I called them. They tell me, yes, you're approved, call Cox. I tell them I did but they insist it's on Cox's end.
Anyone offer any help? Who to contact? This is ridiculous already. I have to reapply again by Aug. 15 according to the email from the government.
Any assistance and/or suggestions appreciated.