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Has anyone received this EBB benefit yet? I've gotten 4 mails from the gov. telling me I was approved, the first on May 17. Yes, I did the ID.ME and everything else I was required to do. Going on my third billing cycle since I applied and still nothing.
When I call Cox, no one has a clue what's going on. There is not supervisor with any knowledge of the program either. They then give you the number to call the government. I called them. They tell me, yes, you're approved, call Cox. I tell them I did but they insist it's on Cox's end.
Anyone offer any help? Who to contact? This is ridiculous already. I have to reapply again by Aug. 15 according to the email from the government.
Any assistance and/or suggestions appreciated.
Your not the only one with problems. See thread below from a month ago.
I found this website but when I click the link to start ID.me nothing happens
The link itself or a link on the page? The link itself works for me. Try another browser or clearing your temp. files and cookies.
Same here in San Diego- no EBB credit since approved and no one at COX to talk to ; billing is clueless about EBB. And what is the worst is all the made-up responses ' it will show on your next bill', yes you are on our database with EBB' "we have no status on EBB credit for your account" OY