EBB Progam

Same here i signed up in june 14 waited was push back and forth between cox and ebb. Then was told no app on file..redid app 7 - 14 still nothing. This time ebb said approve with approval number and to call cox . .they dont know nothing just said wait cause they got alot of people waiting..I ask hiw many calls he had that was approved, he couldnt answer.  Then ebb saud i never had to do that cause im on lifeline already...last step after 3step was to call them number so they can submit and they have no way or dont kbow.  They should have created a team for this because there getting paid im on low income.