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lvmobile's avatar
lvmobile
New Contributor
4 years ago

EasyPay

I ordered the Straight Up Internet plan on 8/30 and paid the $30 on checkout. A day later, 9/1,

I noticed EasyPay had not been activated and when I attempted to activate it, there was an amount requested of $50 and decided to wait until I could get further information

Is there a $50 charge to activate EasyPay?

The error message on logging into my account is also very confusing.

"We're sorry, but it appears that the Cox.com account you logged in with is associated with an account that is no longer active.."

Could it be the account has been orphaned or is out of sync which is causing the problem?

Any help would be appreciated. Thank you.

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  • LisaH's avatar
    LisaH
    Moderator
    4 years ago
    Hi Lynmobile. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator