Dynamic Range Window Violation and various other issues
Recently have chronic loss of internet (modem is loosing connection). Modem is new Airis SB6183, Techs have been out three times and replaced all connection and coax from house to pedestal. Seemed to improve power levels but connection is still dropping out . I suspect problem is related to some configuration or equipment issue at head end. Can’t get through to the right tech at cox to get this fixed. Any ideas? See event log below from today..
Event Log
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
| Time | Priority | Description |
|---|---|---|
| Sat Aug 25 13:52:27 2018 | Warning (5) | Dynamic Range Window violation |
| Sat Aug 25 13:49:46 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 25 13:27:03 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 25 13:26:42 2018 | Warning (5) | Unicast DSID PSN startup error |
| Sat Aug 25 13:26:15 2018 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:6b:90;CMTS-MAC=00:38:df:9a:3c:e9;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
