Forum Discussion

New Contributor II

5 years ago

Download speed over last week at 2% of plan speed

ScottT
5 years ago
I checked my connections. Modem may have been a 1/20th of a turn loose. Made no difference.

Problem only occurs during daytime hours. It's occurring right now.

I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.

I'll eliminate splitter, but am skeptical.

ScottT
New Contributor II
5 years ago
Feels throttled. Feels like dialup. All devices/apps affected. Modem reboot seems to fix for a little bit, but soon back to this.

Better speed on cheap cell phone plan.
- ChrisL
  Former Moderator
  5 years ago
  I checked your modem from this end and it's reporting back poor signal levels. I'd suggest checking all coax cabling for any obvious problems, bypassing any splitters you can, or testing the modem at a different outlet to see if that helps. Otherwise a technician may need to come out and troubleshoot further.
  
  -Chris
  - ScottT
    New Contributor II
    5 years ago
    I checked my connections. Modem may have been a 1/20th of a turn loose. Made no difference.
    
    Problem only occurs during daytime hours. It's occurring right now.
    
    I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.
    
    I'll eliminate splitter, but am skeptical.
JonathanJ
Former Moderator
5 years ago
@ScottT

The signal levels are still not at the range we like seeing them. If you have already bypassed the splitter next step would be to schedule a technician out. Please email my team your full name, address, and a link to this thread, send it to cox.help@cox.com.

Jonathan J
Cox Moderator