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ScottT's avatar
ScottT
New Contributor II
4 years ago
Solved

Download speed over last week at 2% of plan speed

  • I checked my connections.  Modem may have been a 1/20th of a turn loose.  Made no difference.

    Problem only occurs during daytime hours.  It's occurring right now.

    I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.

    I'll eliminate splitter, but am skeptical.

4 Replies

  • ScottT's avatar
    ScottT
    New Contributor II

    Feels throttled.  Feels like dialup.  All devices/apps affected.  Modem reboot seems to fix for a little bit, but soon back to this.

    Better speed on cheap cell phone plan.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      I checked your modem from this end and it's reporting back poor signal levels. I'd suggest checking all coax cabling for any obvious problems, bypassing any splitters you can, or testing the modem at a different outlet to see if that helps. Otherwise a technician may need to come out and troubleshoot further.

      -Chris
      • ScottT's avatar
        ScottT
        New Contributor II

        I checked my connections.  Modem may have been a 1/20th of a turn loose.  Made no difference.

        Problem only occurs during daytime hours.  It's occurring right now.

        I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.

        I'll eliminate splitter, but am skeptical.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ScottT

    The signal levels are still not at the range we like seeing them. If you have already bypassed the splitter next step would be to schedule a technician out. Please email my team your full name, address, and a link to this thread, send it to cox.help@cox.com.


    Jonathan J
    Cox Moderator