Forum Discussion

ScottT's avatar
ScottT
New Contributor II
5 years ago

Download speed over last week at 2% of plan speed

  • ScottT's avatar
    ScottT
    5 years ago

    I checked my connections.  Modem may have been a 1/20th of a turn loose.  Made no difference.

    Problem only occurs during daytime hours.  It's occurring right now.

    I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.

    I'll eliminate splitter, but am skeptical.

ChrisL's avatar
ChrisL
Former Moderator
I checked your modem from this end and it's reporting back poor signal levels. I'd suggest checking all coax cabling for any obvious problems, bypassing any splitters you can, or testing the modem at a different outlet to see if that helps. Otherwise a technician may need to come out and troubleshoot further.

-Chris
ScottT's avatar
ScottT
New Contributor II
5 years ago

I checked my connections.  Modem may have been a 1/20th of a turn loose.  Made no difference.

Problem only occurs during daytime hours.  It's occurring right now.

I think nearby school is sucking all the bandwidth in my area, since that's when I have troubles.

I'll eliminate splitter, but am skeptical.