Forum Discussion

Mikeroute66's avatar
Mikeroute66
New Contributor
2 months ago

download speed "freeze-ups"

Hello, anybody out there getting "Throttled"?  Something typical that happens, the provider crams so much data that your designated speed begins to "stall", a great tactic by 'some' IP's, and now i suspect the same thing is happening to me. I am running a consistent download speed of 100 MBPS, (their entry level speed)...Now, after 7 months of service, the past 4 have been frustrating, with constant freeze-ups on my PC/laptop, android, and streaming. Now, any tech will tell me that 100mpbs is "too slow for quality streaming", but i beg to differ, in Texas i had the worst IP, and slower speeds, but never a problem like this. Anyway, I wanted to say it is a great way to get the customer to subscribe to 'higher-speeds", price increase, etc...but things are so expensive here in Arizona, with my wife and i on fixed incomes, we cannot afford a higher speed, so i will NOT...increase my speed. However,.... all the cox people i have spoken with here in Phoenix, are more than kind and helpful, so i don't really want to accuse them or say anything tantamount to that....(but....i did just "Say" 'that'..., didn't I?)..i guess my frustration gives way. I have done all maintennance protocols like clear my cache,, erase temp. files, restart my router etc...usual normal operating proceedures, but, i would like to say, please Cox, if you are "throttling" my connection, please cease, as i will not pay more for a higher speed. I will say, this is the best service yet, but i am from the backwoods of Oregon and...Texas, now in Arizona...with the 115 degree F. forecast today...(ugh!) Seriously Cox, you guys here in the sun-belt, have been great, so thanks for that. Mike.

  • AllisonL's avatar
    AllisonL
    Moderator
    2 months ago

    Hello Mikeroute66. We sincerely apologize for the difficulties you're encountering with your internet speeds. Cox does not throttle speeds. For more information, please visit our Internet Service Disclosures page. https://www.cox.com/aboutus/policies/internet-service-disclosures.html Should you continue to face issues with your internet service, do not hesitate to reach out to us at cox.help@cox.com for support.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    I believe you are mixing things up.  I am on a medium plan, 500 MBPS down, and 50 MBPS up. I am able to stream without issue, as you should be able to do at 100 mbps download. 

    https://www.speedtest.net/result/16662595775 

    That being said, they cannot "CRAM" data. When you are receiving information from a site on the internet, It comes from that site, through a myriad of routers till it reaches cox, and gets directed to you. Your internet is usually on an HFC, (hybrid Fiber Coax), and in most areas runs on dark fiber up to a point, where it's broken down to coax and fed to the homes. This can handle MANY GIGABYTES of data, so trust me when I tell you, 100 mbps is a drop in the bucket. 

    So, if you would like some help in ascertaining if it's a cox issue, an equipment issue, or a possible issue with WiFi being stepped on by something causing your issues, I will be glad to help. What I mean being stepped on, 2.4 as well as 5 ghz, is used by cordless phones, microwave ovens, bluetooth devices, cordless kb's and mice, game controllers baby monitors garage door openers, rc toys, and every neighbor with WiFi as well. That's a LOT of noise on the WiFi channels, but there are many things that can be done to help ensure that devices in your home are getting a good enough signal to work ok. 

    That being said, what modem/router are you using? Is your WiFi router out in the open, not behind anything or in a cabinet or under anything? It has to be out in the open, and set as high as you can place it. Anything in between the WiFi router and the device talking to it, will block the signal. If you have a smart box, (not really smart), ensure your WiFi router is OUTSIDE of that box. (Think Faraday cage). Sometimes simply ensuring the best placement of the router, can fix many wifi speed issues that cause devices to hiccup while streaming media.