Forum Discussion

Jaloww's avatar
Jaloww
New Contributor II
5 years ago

Download speed fine. Poor/intermittent upload speed.

Hi, Recently I've been experiencing issues with my upload speed. The download speed is fine. Sometimes when I run the cox recommended speed test, I'll have around 8Mbps upload, and 30 seconds later...
bad upload speeds
download fine upload bad
intermittent upload speed
random upload speed
upload
upload speed
upload speed drops
UPLOAD SPEED POOR PERFORMANCE
  • Jaloww's avatar
    Jaloww
    5 years ago

    Just to give some semi-closure to this, I've still been having the upload issues with Cox. Unfortunately I really need a consistent upload, so I had CenturyLink come out and wire me up so I could test both services in parallel. So far, the CL service has performed very close to the advertised speeds and I haven't had any upload problems whatsoever. Meanwhile the Cox upload is still bouncing all around the place. Such a shame, been with Cox for a long time now but it looks like I'm going to make the switch to the service that works. Here's the latest snip of the Cox upload speed jumping all around. 

    I've found testmy.net upload test to be very helpful as a sustained upload test just FYI for everyone. Choose the upload test at the top and I do a manual size that's larger to see the consistency.


    https://imgur.com/jXuxdH5

CokeZero's avatar
CokeZero
New Contributor

Been having this problem since last month. Can't Twitch stream from around 5pm to even as late as 11pm my upload speeds take a huge dive from 35-38mpbs to 1.50-12mpbs and it jumps all over the place. I had a technician come out two nights ago and said all the readings were fine and was told that since it's a shared line it has it's slowdowns around that time of day. This happens almost nightly.

It's difficult to stream earlier as I get home from work around the same time. It's unacceptable to be paying so much money for Gigablast internet where I have to wait until morning/afternoon to have acceptable upload speeds. I've already swapped out my first modem (Cox's own Panoramic Wifi Modem) with a new one at a Cox Solutions store, I've swapped ethernet cables to CAT6 ones, I've resetted my modem so many times and still nothing. Is there anything left to do to get the speeds I pay for on a consistent nightly basis?

Speed Test

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@CokeZero

When or if this happens again please run a few traceroutes one on google, twitch and any other site so we can take a closer look.


Jonathan J
Cox Moderator
  • CokeZero's avatar
    CokeZero
    New Contributor
    5 years ago

    Thank you for replying. Is there a specific program/tool/site I can use to run a traceroute?

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      If you using a PC what type of operating system do you have? = JJ
      • CokeZero's avatar
        CokeZero
        New Contributor
        5 years ago

        I'm using a Windows 10 PC.