Forum Discussion

  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago
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    Keep calling cox, file FCC complaints, escalate it, do everything and anything to get your problem on there radar, do EVERYTHING, you have to keep pushing it, like I did. I did everything and then some, constant calling them everyday for weeks and finally got the right person and they sent a tech out and he monitored my network for days and kept me informed and then he came to my house and we talked and troubleshooted it till it was fixed.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
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    @Abaker1992

    I apologize for the experience and would love the opportunity to investigate your concern. I completely understand your frustration as sometimes there are situations that are not handled in the best possible way. If you somehow find the willingness to email our team, please send your account details to cox.help@cox.com.



    Jonathan J
    Cox Moderator