Forum Discussion

Jaloww's avatar
Jaloww
New Contributor II
6 years ago

Download speed fine. Poor/intermittent upload speed.

Hi, Recently I've been experiencing issues with my upload speed. The download speed is fine. Sometimes when I run the cox recommended speed test, I'll have around 8Mbps upload, and 30 seconds later...
bad upload speeds
download fine upload bad
intermittent upload speed
random upload speed
upload
upload speed
upload speed drops
UPLOAD SPEED POOR PERFORMANCE
  • Jaloww's avatar
    Jaloww
    6 years ago

    Just to give some semi-closure to this, I've still been having the upload issues with Cox. Unfortunately I really need a consistent upload, so I had CenturyLink come out and wire me up so I could test both services in parallel. So far, the CL service has performed very close to the advertised speeds and I haven't had any upload problems whatsoever. Meanwhile the Cox upload is still bouncing all around the place. Such a shame, been with Cox for a long time now but it looks like I'm going to make the switch to the service that works. Here's the latest snip of the Cox upload speed jumping all around. 

    I've found testmy.net upload test to be very helpful as a sustained upload test just FYI for everyone. Choose the upload test at the top and I do a manual size that's larger to see the consistency.


    https://imgur.com/jXuxdH5

oberdinger's avatar
oberdinger
New Contributor II

I have been having this problem with Cox for over three years. Over 9 technicians have come out to tell me they don't know what the problem is. I recently was told that I had to swap to their modem before they would troubleshoot any farther. Once that was complete, my line was replaced from the house to the neighborhood node.

The problem is still persistent.

This is just something we have to live with by using Cox apparently.

Unacceptable...

ekhawaii's avatar
ekhawaii
Contributor
6 years ago

This Upload speed thing is sure disturbing.  Today, my Cox Upload speed went back to 11+ and was in the range of 2.5-6 for over 1mo.  I'm here in OCounty to the OC server.  Have wrote to Cox but nothing.  I believe WiderM implied that the Upload test was broken....maybe it got fixed...at least for me.

Unfortunately, for those that are truly having Upload problems, like the Gamers or Streamers, I really feel for you.  Paying for but not getting the speeds you wanted....well, frustrating.  For those of us that don't, and only use the Speedtests to check the conditions of the systems...along with tracert...ping...pingplotter, all looking for Packet Losses, well, it's sad that when we feel/see numbers that look outside the norm (and many of us are not tech types), that Cox cannot adjust.  Like I said, my Cox Upload doubled to what it was 1mo ago, and I did Nothing but check daily!   DSLReports and other testers did have numbers that differed from the Cox site....maybe it was really broken.