Deamage to sewer line
Just over two weeks ago my sewer line backed up into my home. After hiring two different plumbing companies to identify and rectify the problem, including a video camera in the line, it was believed to be caused by tree roots even though the sewer snake could not cut through them. After excavating 30’ of my sewer line and exposing the section with the blockage, we noticed a Cox cable line had been directionally bored through the top of my sewer line, and the cable was causing the blockage.
I’m now over a week into trying to get Cox to accept responsibility and reimburse me the $8k spent in repairs. I’ve emailed pics of the pipe with the cable running through, the utility markings from the cable to the Cox box, and contacts for the plumber and utility marker to confirm root cause of the blockage. Tomorrow will be a week with no response.
Cox, please just do the right thing. I’m not asking you to cover damage in my home, nor compensation for the week I had to take off work. I just want you to cover the damage done to my sewer line and cost of replacement.
If I need to submit my claim through other channels, please direct me accordingly.