Deamage to sewer line
Just over two weeks ago my sewer line backed up into my home. After hiring two different plumbing companies to identify and rectify the problem, including a video camera in the line, it was believed...
Forum Discussion
Hi Ecsc94 . The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Lisa, could you confirm or deny any of the contacts I gave out? Are they still current?
- @ecsc94 and WMO, the fastest way to have this addressed is to email my team at Cox.Help@cox.com. We can create an escalation ticket and immediately get the ticket to the team who can address the issue. Emailing bigwigs will put the issue under a spotlight; sure. However, it may take multiple email jumps/forwards before the email gets into the hands of someone who can actually do something to correct the problem. I'm so sorry for the hassle that you've experienced with your sewer line! I've had to excavate my sewer line to resolve a blockage, and it certainly isn't much fun at all. I can definitely assist you in escalating this issue to the correct team. -Becky, Cox Support Forums Moderator
Thanks for taking the time to answer.
