Forum Discussion

Drwho1300's avatar
Drwho1300
New Contributor
8 months ago

Day 7 of no service

No service, no eta on restoration, no information regarding what is causing the issue. Told I'd I signed up for the next level of service for an additional $40/month service would be restored and it was not. No ability to communicate with a live person just level 1 and 2 chatbots who give 3 apologies and suggest an upsell. 

  • JulianN's avatar
    JulianN
    Moderator
    8 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!