Forum Discussion

Ajpatt92's avatar
Ajpatt92
New Contributor
5 months ago

Day 6 of an internet outage. Can somebody explain?

Can someone explain why we have been without Internet for 6 days now? I'm unable to utilize my cameras and my data on my phone is depleting. It wasn't a big deal for a day, maybe two but this is pretty frustrating at this point. 

5 Replies

  • Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

    • cortcurtis's avatar
      cortcurtis
      New Contributor

      I am equally frustrated. It has been six days without Internet. There was no announcement that this outage was going to take place, no anticipated restoration date, no communication with affected customers at all. This is one of the worst examples of customer service I have experienced. I still don't know when the Internet will be restored, and I fully expect some kind of compensation for this disaster. 

      • azolivas's avatar
        azolivas
        New Contributor III

        I am extremely dissatisfied disappointed and frustrated as well.  I have been a Cox customer for 20+ years and this recent service interruption is beyond frustrating.  It has been literally once a day for almost a week now.  I am now at the point where I am seriously considering using Verizon or another provider.  I am in hopes that Cox reads these forums and sees the dissatisfaction of their customers and offers to make things right .  Why am I paying full price for half internet services.  

  • Hi Cortcurtis. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator