Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Yes, it had both coaxial cable and connected to a phone jack. We were told we couldn't get away from having a land line. We just never got an actual home phone to use, because we have cell phones.
When you say "how many pieces of equipment do you have in your house?" I do not know if you are referring Cox equipment or the the equipment that we own. So I will answer it in many ways as I can to be sure I cover all bases. We only have one piece of Cox equipment that was just installed they day before yesterday. We also have a Netgear router, now sitting in a cabinet.
We haven't been pay a rental fee?? That is good to know! Thank you, Bruce!
Cox's equipment is antiquated. Why haven't they updated to fiber optics? Is it because it will cost more money than it's worth? I guess if they did update, they would pass the cost to the customers by increasing the fees.
Why haven't they updated to fiber optics?
They have in some area like AZ. Upgrading to PON is very expensive for the ISP. Getting zoning rights to lay fiber in some areas is a nightmare.
I think the question is if you need a stand alone modem like the Arris SB8200 or a phone/internet modem(eMTA) like the TM3402. Do you want to have your phone as a back up to cell? Might as well if your going to be paying for it. Save you from buying a modem too.
BTW, Can you invite your son to these discussions? You don't need to be a customer to register. I think his technical expertise might be helpful in getting to the bottom of this. I am hoping he knows the exact model of modem you had taken.
