1. Cox is not forthcoming about the extent of these problems. I’ll I’m told is a ‘node’ keeps going out.
2. Let’s coordinate. If you have a problem with your Wi-Fi in Tucson, reply yes with your zip code.
3. let’s all then meet in the cox parking lot to demand a solution.
i pay over 150 dollars a month for Wi-Fi. This is unacceptable, it’s unprofessional and needs to be resolved
Saw this article in Google News. Basically it says the Tuscon outage was due to a cyber attack. Interesting.
Yeppers, super frustrating. 85730 Stella/Cmo Seco
Is it a coincidence all these newbies created accounts yesterday and instead of creating individual posts, they all chime in on this one?
Conspiracy theory on cable outages lol 😂
An Internet outage is one thing...trying to dupe Cox with a momentous outrage is another.
Hi Bruce! I’m happy to share with you why my response pattern is what it is.
first, I created a new account because I’ve never been so frustrated that I felt I needed to communicate with other customers before. After a week of getting the same answers on the phone and even getting HUNG UP on by their phone system, I started looking for other options. That is how I found this forum.
I started my own thread, but also replied to existing ones from people expressing similar problems. This was both to share my human experience and let others know they are not alone, AND to boost the stats on the post so that the numbers of replies might get some notice.
I hope this explanation has made sense, Bruce. Not everything is a big conspiracy.
It's THAT big of an issue I had to create an account
85748 I am so frustrated with this lack of insight of continuing internet outages! So much for Cox infrastructure update.
File an fcc complaint here. Enough and they’ll pay attention
consumercomplaints.fcc.gov/.../115002206106
the cox moderator has replied. Tiffany, thanks. We’ve all been through customer service and have received hours of runaround. Check the outages on the east side of Tucson in the past 30 days. The data speak for itself.
Yes. 85710
Has anyone received updates? Is there any word on what the hell is going on. It’s been going on and off (45minutes) or so all afternoon and evening
I do not believe anyone has been given any updates from Cox. My internet has been up & down for the past several days. My smart house has been brain dead from lack of internet service. Very frustrating to say the least! Grrrrr
i completely understand the importance of the internet nowadays, first we thought that the issue could be solve replacing some parts of the node, but the damage was greater than what we expected, besides the issue is related to the main node of the city and some other distribution nodes, the solar flare did a great mess. by the moment there is no ETA, but in the notes the technicians says the think the whole mess could be solved at the midnight or before
What cocks texted me
Here's the bs they told me... copy and pasted...
i completely understand the importance of the internet nowadays, first we thought that the issue could be solve replacing some parts of the node, but the damage was greater than what we expected, besides the issue is related to the main node of the city and some other distribution nodes, the solar flare did a great mess. by the moment there is no ETA, but in the notes the technicians says the think the whole mess could be solved at the midnight or before
This scans as a plausible/truthful response. It begs questions about why there isn’t more redundancy in the infrastructure, but… if we take infrastructure as a “given” this at least explains why they are having a protracted problem that shows intermittent, load-based symptoms. I kind of thought they had gone through some infrastructure improvement after the covid lockdowns… does anyone else remember hearing that? I guess they didn’t improve enough. 😞
Thanks for sharing
Yes,49
