Forum Discussion

shope7's avatar
shope7
New Contributor
5 months ago

2gig service

Just recently upgraded to 2g service. I got the cox modem but am using my own router. Had to change from the Deco XE75 to the Deco X55 pro because I needed two 2.5 gig ports, and also changed to a 2.5 gig 5 port switch. I have the downstairs deco hooked up by ethernet and a laptop and a tv. The switch indicates 2.5gigs coming from the main deco, 2.5 gigs to the other deco, 1gig to the laptop and 100mb to the tv. I tried a 2.5 gig usb-c/ethernet adaptor on the laptop but made it slower. The laptop has a hub for an additional monitor that the Ethernet goes through. My question is why am I only getting 1gig to the laptop and 100mb to the tv?

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    5 months ago

    Check the laptop ethernet in the control panel/internet settings. 

    Most laptops only have a 1 gigabit ethernet port, (1000baseTX). If you actually have a faster port than that, try replacing the ethernet cable with a cat7. 

    • shope7's avatar
      shope7
      New Contributor
      5 months ago

      This one doesn’t have an ethernet port at all. The hub plugs into a usb-c port and the Ethernet port is on the hub. Its a lenovo inspiron that’s only a couple yrs old. I upgraded the cables that are outside the walls to cat6

      • Mike5381's avatar
        Mike5381
        New Contributor III
        5 months ago

        The likely culprit is that the port on the hub is only a 1Gig port and that the one on the TV was a 100MB port. The TV port is consistent with cost savings from the manufacturer because most people never hardwired their TVs to their network. Remember you are only as strong (fast) as the weakest link. Both sides have to negotiate the speed and will resolve to the speed that both can support. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    5 months ago

    Do you have the Panoramic gateway in bridge mode? If so, what speed do you get direct to their gateway? If that is fast, it's a network issue and not a Cox issue. Would need to know more about what is in your network and how it's configured. Also, what is the link speed of PC connected? Windows key + R > NCPA.CPL > Right click ethernet and left click on status > speed.

  • azcarz's avatar
    azcarz
    New Contributor
    3 months ago

    Almost every current tv throttles it's Ethernet port to a maximum of 100mg. You can however bypass the port with a USB to Ethernet adaptor which should enable speeds up to 1gig. Although this would require a USB 3.0 or higher input. The Cable Matters USB to Ethernet adaptor plays nice with most TVs and is available on Amazon for $14.99.