Crowdsourcing cox outages
1. Cox is not forthcoming about the extent of these problems. I’ll I’m told is a ‘node’ keeps going out.
2. Let’s coordinate. If you have a problem with your Wi-Fi in Tucson, reply yes with your zi...
Forum Discussion
Conspiracy theory on cable outages lol 😂
An Internet outage is one thing...trying to dupe Cox with a momentous outrage is another.
Not sure people are duping cox. It’s a massive company with a poor customer service record. That’s well documented. This also isn’t a one off thing. It’s unstable coverage - and I mean entirely unreliable - which has been problematic for well over a month. I get the need to be cynical, but I believe the whole point of a forum is to provide a context for people to discuss such things.
Been a customer 20 years Bruce first time I have paid 120.00 for monthly service and had “network” impacting high traffic events three days straight. Thus the “new” forum account.
Same here. No service for 3 straight days in Tucson
- @TucsonTJ
I can certainly understand your frustrations. Please know we want you to enjoy your services. An outage doesn't always impact everyone connected to the node, in the same way, Please email me at cox.help@cox.com and include your name and address so I can investigate.
Jonathan J
Cox ModeratorEmailed. Thank you for appearing and offering this. I won’t vent my frustrations at you, since I don’t think the problems are your “fault” (LOL), but I do share the frustrations everyone is expressing here.
for what it’s worth, my guess is that this is a load-related issue with a local node. This is based on time of day: all day / afternoons on the weekend, late afternoon and evening during the week. I work from home so my patterns are different, but that looks like a usage load pattern to me.
I’m sure there are very specific limits on what you can or cannot share, and I appreciate that. But I also hope you appreciate that the types of shallow and stunningly naive answers that we get from most the customer service people are maddening. We don’t want a text when the current problem is cleared: we want some kind of idea what the target timeline is for fixing the underlying problem and stopping the instability is.
thank you for your time.
