Forum Discussion

gfunk4698844's avatar
gfunk4698844
New Contributor
5 years ago

COX Throttling to Game Servers Continued Thread (last one was locked)

Another post was locked showing a tracert to Chicago with a very high ping jump.  That thread was locked, I am a different user and wanted to continue that thread discussion because I am having probl...
glefever2181's avatar
glefever2181
New Contributor III

Oh it's definitely Cox. I've been running smokeping and pingplotter for 2 weeks to figure out what is going on. I've discovered that Cox connection cannot handle any sort of upload. It creates massive latency issues. So streaming to Twitch or what have you is out of the question. This is coming from someone with Gigablast. 1000 down and 30 up. Even limiting the upload to 5mbps results in huge latency spikes. They are just overloaded and refuse to do anything about it.

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@Glefever2181, our network provisioning and engineering practices are designed for you to receive the speeds that you're subscribed to. I am not detecting any packet loss on your modem currently. Additionally, fluctuations in latency within connecting networks outside of Cox’s network, such as gaming servers, is beyond the scope of our support. This is because the packet loss does not occur over our network. However, we definitely want to investigate this issue further.

Are you on WiFi or on a hard-wired connection when experiencing slow speeds or packet loss? Are all devices affected or does this issue only happening while gaming on one device? -Kevin M. Cox Support Forum Moderator
  • glefever2181's avatar
    glefever2181
    New Contributor III
    5 years ago

    This is my connection all day everyday. The destination IP is your server in Atlanta. As you see in this instance I've only been running pingplotter a few minutes and already have latency spikes and packet loss on YOUR network.

    https://i.imgur.com/hJK38qQ.png

    • Tierdisogni's avatar
      Tierdisogni
      New Contributor II
      5 years ago

      I am 100% certain this is a cox issue. I've had their Gigablast service since 2017. I had techs coming out once a month for 4-5 months until I finally gave up on trying to get them to fix it. Every customer service rep blamed my equipment.

      I've had tech's run tests (with my equipment unhooked and only their modem running hardlined to my PC) and see the ping spikes and intermittent disconnects, with nobody being able to offer an explanation let alone a means to fix. 

      Any online game I play gets bogged down hard, with some games becoming completely unplayable(Rocket league, Titanfall, Call of Duty) When this happens all devices on the network experience latency problems and stuttering, and the only thing I've ever been told is that Cox reps don't see it on their end. 

      Speed test results to their servers even drop me down to 10-50 mbps, less than 1/10th the speed that I pay for. 

      This is by far the WORST isp I've ever encountered. The only reason I haven't left is because they have a monopoly on the area I live with the closest competitor speeds maxing out at 80 mbps, and since my schooling/work requires large downloads often I have no choice but to retain them.

      • glefever2181's avatar
        glefever2181
        New Contributor III
        5 years ago

        That is my experience EXACTLY, to the *** letter. Even the "we see nothing wrong on our end". I'm also stuck with them as my sole provider. Coincidence? Doubtful.