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youretall's avatar
New Contributor
5 years ago

COX Supplied Netgear R6300V2 Current Firmware version ?

We have had Gigablast for the past few years and started getting stability issues with our 2G channels about a week ago, tried everything so looking to see if a firmware upgrade would fix it.

There's been TONS of Netgear firmware updates since this was installed so we're assuming we can't be on the latest ? Currently we can;t run our security system on the 2G channels as they keep crashing, so we need to do something to get this put right

Genie says we're on...

Firmware Version

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  • KevinM2's avatar
    Former Moderator
    Hello, Cox tests new firmware rigorously to ensure that it meets our safety and security standards, prior to being released. Have you tried the 5.0 GHz network? The 2.4 GHz band offers better Wifi coverage, however, it is prone to more congestion due to heavy network traffic. The 5 GHz band offers less range but delivers faster speeds thanks to less congestion and wider channels. Here is some additional information on ways to improve your in-home WiFi:

    Please do not reboot or touch any fiber cables on the modem, as this risks damaging the fiber optic cable. -Kevin M. Cox Support Forum Moderator
    • Bruce's avatar
      Honored Contributor III

      We used to call these updates, patches, fixes, hot-fixes, etc a "Certificate-to-Operate."  Cox should add a Certificate-to-Operate (CTO) section to your Cox Certified Cable Modems page.

      There are lots of modem manufacturers, makes, models, technologies, chips, updates, etc but they all have one thing in common:  the Cox network.

      Whenever a manufacturer releases an update, Cox should add the update to their CTO list.  The list would not only recognize the update but also its status within Cox:  Certified, Rejected, Testing, Testing (Phase 1, 2, 3, etc.).

      This was a long list but always provided a well-known starting point for our customer inquiries.

  • Bruce's avatar
    Honored Contributor III

    As Kevin alluded, the 2.4 GHz frequency range is very crowded (congested) because it's an unlicensed range used in many wireless devices:  TV, microwave, radio astronomy, mobile phones, wireless LAN, Bluetooth, ZigBee, GPS, 2-way radios, etc.

    If your wireless LAN was stable 2 weeks ago, either you recently added something onto the 2.4 frequency or...because of its longer range...a neighbor recently added something.  You probably just need to find a "cleaner" channel.

    2.4 GHz is not just one channel.  That "2.4" is actually divided into 14 channels (11 channels in North American).  In the 2.4 notation, there are 2 more digits to further increment the frequency into the thousandths:  2.4xx.  Frequency 2.4xx starts at 2.412 and ends at 2.484 (ends at 2.462 in North America).  These thousandths of increments are called "channels."

    You can find a cleaner (less congested) channel with a 3rd-party program.  WirelessNetView is a good program to scan for a cleaner channel in your neighborhood; however, I'm sure other contributors may recommend better programs.