Forum Discussion
KevinM2
5 years agoFormer Moderator
Hello, Cox tests new firmware rigorously to ensure that it meets our safety and security standards, prior to being released. Have you tried the 5.0 GHz network? The 2.4 GHz band offers better Wifi coverage, however, it is prone to more congestion due to heavy network traffic. The 5 GHz band offers less range but delivers faster speeds thanks to less congestion and wider channels. Here is some additional information on ways to improve your in-home WiFi:
www.cox.com/.../fixing-slow-wifi.html
Please do not reboot or touch any fiber cables on the modem, as this risks damaging the fiber optic cable. -Kevin M. Cox Support Forum Moderator
www.cox.com/.../fixing-slow-wifi.html
Please do not reboot or touch any fiber cables on the modem, as this risks damaging the fiber optic cable. -Kevin M. Cox Support Forum Moderator
- Bruce5 years agoHonored Contributor III
We used to call these updates, patches, fixes, hot-fixes, etc a "Certificate-to-Operate." Cox should add a Certificate-to-Operate (CTO) section to your Cox Certified Cable Modems page.
https://www.cox.com/residential/support/cox-certified-cable-modems.html
There are lots of modem manufacturers, makes, models, technologies, chips, updates, etc but they all have one thing in common: the Cox network.
Whenever a manufacturer releases an update, Cox should add the update to their CTO list. The list would not only recognize the update but also its status within Cox: Certified, Rejected, Testing, Testing (Phase 1, 2, 3, etc.).
This was a long list but always provided a well-known starting point for our customer inquiries.
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