Cox refuses to honor the offer they sent to me...
Well, after a half dozen exhausting phone calls, with numerous transfers during each call, I am giving up. Good job, Cox! You won. You have made it so difficult and awful that I am just going to stick with your 1 year contract for $50.98/mo, instead of the 3 year no contract price including modem that you sent to me for $39.99/mo. I will not renew with you, despite being a loyal customer for about 15 years. For future reference, don't send a flyer to your customers if you will not honor it. I have some other things to say, but I will keep it civil.
I just can't believe that you guys would fight tooth and nail over $10.99 per month. I don't even care about the money, it's the principle. I was always raised to do what you say you are going to do. But, I am a person and not a gigantic corporation. Your company has really disappointed me.
Thanks for nothing,
Unhappy Cox customer