Forum Discussion

MD0115's avatar
MD0115
New Contributor
5 years ago

Cox Promised Credit for 2 Months, only gave 1 month

I received an e-mail 3/30 stating that Cox would be applying a credit for the 500GB or Unlimited Data plan (whichever I paid for) starting with my March billing cycle, for a total of 2 cycles. I originally thought this was Spam until I noticed on my March bill (due in April) there was a credit for the Unlimited Data plan.  Today I received an email that my April bill (due in May) is ready to view BUT what do you know the Unlimited Data plan is being billed again and I can't get ahold of anyone at Cox even though they have the following message on my account:

We've got you covered. We're crediting the monthly charge for your additional Unlimited or 500GB data plan for two bills. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures.

Has anyone else encountered the same issue?

4 Replies

Sort By
  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    We suspended data usage charges on March 16th. If you would have exceeded the cap prior to that date charges may still apply for that month. If your statement prints prior to the announcement, you may still see the charge. It will be credited and will be seen on next months statement.
  • wks-bls's avatar
    wks-bls
    New Contributor
    5 years ago

    I saw the same thing. The chat rep (more like bot) told me it would be credited within a couple of days on my bill.  My statement is almost 2 weeks old from the time they sent it to me, and I figure they would have done something about it before now. I have determined that I'll see that credit before I pay any of it.  I have an email and I have screenshots of the website stating it will be credited.  Just waiting to see if they take care of the 13 year plus customer.

  • Mbuhr's avatar
    Mbuhr
    New Contributor
    5 years ago

    Yes. I received the same message and also did not receive a credit for this months bill. Is cox planning on honoring this ?

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.