Cox Promised Credit for 2 Months, only gave 1 month
I received an e-mail 3/30 stating that Cox would be applying a credit for the 500GB or Unlimited Data plan (whichever I paid for) starting with my March billing cycle, for a total of 2 cycles. I originally thought this was Spam until I noticed on my March bill (due in April) there was a credit for the Unlimited Data plan. Today I received an email that my April bill (due in May) is ready to view BUT what do you know the Unlimited Data plan is being billed again and I can't get ahold of anyone at Cox even though they have the following message on my account:
We've got you covered. We're crediting the monthly charge for your additional Unlimited or 500GB data plan for two bills. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures.
Has anyone else encountered the same issue?