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skylardaniels's avatar
skylardaniels
New Contributor

Cox not allowing me to stream on Twitch.

So I’ve talked to Twitch and Streamlabs obs and they’re both saying my ISP is throttling my rates when I try to stream. I’m getting my speeds, yet when I connect to twitch I don’t get more than 3000 kbps when I’m paying for 30 Mbs upload. I’m tired of cox. I’m an affiliate on twitch and if I have to I will move to get better internet because I’m just so tired of not being helped. I’ve been dealing with this for over 5 months and I've had MULTIPLE techs come out. I just want someone to actually help me I do not know what else to do and I am so frustrated

bandwidth
coxsupport
help
streaming issues
Throttling
twitch.tv

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  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Skylardaniels, Cox does not shape or throttle Internet traffic or engage in other network practices based on the particular online content, protocols or applications a customer uses. Our network provisioning and engineering practices are designed to enable customers to receive the speeds for the packages they are subscribed to. Can you please email us hard-wired traceroutes to cox.help@cox.com, so that we may have them reviewed? Latency and/or packet loss that does not occur on the Cox network is not something that we can assist with because this does not take place on our network. If latency and/or packet loss is occurring over the Cox network on any one of our servers, then we can definitely investigate further. -Kevin M. Cox Support Forum Moderator